Terms and conditions of sale

01

Purpose

These terms govern subscriptions (Essentiel and Pro plans) to the KOKONO service, a loyalty platform for local businesses, published by KOKONO TECHNOLOGY - Establishment, a sole establishment holding economic licence no. CN-6781624 (Abu Dhabi, United Arab Emirates) (“KOKONO”).

02

Subscription plans

The service is offered in two monthly plans, prices in euros excluding taxes:

• Essentiel — €39 per month: unlimited loyalty cards and customers, unlimited push notifications (written and sent by the merchant), Apple Wallet and Google Wallet, multiple reward tiers, choice of stamps or points, Wallet geolocation, ready-to-use messages, customer list and dashboard;
• Pro — €59 per month: everything in Essentiel, plus automation and artificial-intelligence features (KOKONO agent, automatic win-back messages, birthday messages and automatic review requests, AI-assisted writing, customer list export), within the monthly AI credits shown on the Pricing page.

03

Free trial

Each new subscription includes a 14-day free trial. A bank card is requested at sign-up but nothing is charged during the trial.

At the end of the trial, the subscription to the chosen plan starts automatically and the first payment is taken, unless cancelled before the trial ends. A merchant who cancels during the trial is never charged.

04

Billing, renewal and plan changes

The subscription is billed monthly in advance and renews automatically each month until cancelled. An invoice is issued with each payment and is available in the merchant’s account.

The merchant may change plan at any time from their account. The change is immediate; the price difference is calculated pro rata and applied to the next invoice. If the merchant returns to the Essentiel plan, the Pro-only features are no longer accessible.

The price in force at the time of subscription is kept for the duration of the subscription: any later price change does not apply to existing subscriptions.

05

No commitment and cancellation

The subscription has no commitment or minimum term. The merchant may cancel at any time, in one click from their account or by email, with no notice and no fee. Cancellation takes effect at the end of the period already paid: the service remains active until that date and no further payment is taken. Months already started are not refunded.

After the subscription ends, access to the account is suspended; the merchant may reactivate it at any time by taking out a subscription again.

06

Payment

Payment is made monthly by bank card through our secure payment provider (Stripe). Prices are shown in euros, excluding taxes. If a payment fails, the merchant is asked to update their payment method; otherwise access to the service may be suspended.

07

Service reserved for professionals

The KOKONO service is intended exclusively for professionals (merchants, companies) acting in the course of their business. A business identifier (SIRET or equivalent) is not required at sign-up: it can be added later from the merchant space. KOKONO is not aimed at consumers: consumer-protection provisions do not apply to this contractual relationship.

08

VAT and taxes

KOKONO is established in the United Arab Emirates and is not, at the date of these terms, subject to UAE VAT; prices are shown excluding taxes. If such registration became applicable, the VAT due would be added to the prices, with prior notice to the customer.

For business customers established in the European Union, the service is taxable in the customer’s State: VAT, where applicable, is payable by the customer under the reverse-charge mechanism (Article 196 of Directive 2006/112/EC; in France, Article 283-2 of the General Tax Code). Billing documents bear the mention “Reverse charge”. It is the customer’s responsibility to declare and pay the VAT applicable in their country.

09

Data protection

The merchant is the controller of their end customers’ data; KOKONO acts as a processor, as described in the privacy policy. The merchant remains responsible for the data they record and for collecting their end customers’ consent.

Merchants established in the European Union: on simple request by email to bonjour@kokono.tech, KOKONO can sign a data processing agreement compliant with the GDPR.

10

Liability

KOKONO uses the means necessary to ensure the availability of the service, without guaranteeing the total absence of interruptions. To the extent permitted by applicable law, KOKONO’s liability is limited to direct damages and cannot exceed the amounts paid by the merchant over the last twelve months.

11

Contact and notices

Any request (support, billing, cancellation, exercise of rights) is sent and handled by email at bonjour@kokono.tech. KOKONO’s notices are sent to the email address of the merchant’s account.

12

Governing law and jurisdiction

These terms are governed by the laws of the Emirate of Abu Dhabi and the federal laws of the United Arab Emirates applicable therein. The parties first endeavour to resolve any dispute amicably, by email. Failing that, the dispute falls under the jurisdiction of the competent courts of Abu Dhabi,.

These terms are drafted in French; any translation is provided for information only and the French version prevails.